TERMS AND CONDITIONS
Welcome to www.illyrianbloodline.com website (hereinafter the ”Website” or “Site”).
Updated on March, 2021
Introduction
Illyrian Bloodline reserves the right, at its sole discretion, to modify these Terms of Use from time to time, we will post the revised Terms of Use on this Website and update the ”Last Updated” date to reflect the date of the changes. Please review our Terms & Conditions, Return & Refund Policy, Privacy and Cookies Policy (collectively, the “Site Policies"). The use of the Website and the Services after such modifications constitutes your full acceptance of the revised Terms of Use. If you do not agree with the revised Terms of Use, please stop using the Website and Services.
General
www.illyrianbloodline.com is the property of ILLYRIAN BLOODLINE sh.p.k., (VAT / NUIS number. L91501504M), following of the Albanian civil code, whose registered office is in “DURRES Lagjia nr.13, Rruga Leoni dhe Koja 1” (hereinafter “Illyrian Bloodline”, “we”, “us”, “our”).
Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in one of the markets that ILLYRIAN BLOODLINE provides deliveries to, can place an order.
The inclusion of any products or services at ILLYRIAN BLOODLINE at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time. We do our best to ensure that information on illyrianbloodlin.com is complete, accurate and current. Despite our efforts, however, information on illyrianbloodline.com may occasionally be inaccurate, incomplete, or out of date. All specifications, products, descriptions, and prices of products at illyrianbloodline.com are subject to change at any time without notice.
ILLYRIAN BLOODLINE wants to provide the best online experience. To make this possible we need to ensure that our services run like clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the illyrianbloodline.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
Privacy
You must ensure that any registration details you provide are accurate. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorized use or other security breach of which you become aware. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any details you provide for the purposes of registering as a user prove to be false.
Duties and Taxes
The prices displayed at illyrianbloodline.com do not include any Added Tax or similar taxes (such as Customs Tax etc.) resulting from the purchase.
If the value of your order exceeds the toll-free limit in your market, extra fees might be applied for import taxes/custom duties upon delivery. Please contact your local post office (for standard shipping) and local DHL office (for express shipping) if you have any questions about applicable duties. You will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.
The total cost of the order, excluding local sales tax/vat and import duties, including cost for the delivery method you choose is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.
Ordering
Orders can be placed via illyrianbloodline.com only.
Once you have placed your order, you will receive an email confirmation that we have received your purchase request. If for any reason we are unable to fulfill your request/order, we will let you know at the earliest opportunity. Although we aim to keep our site up to date and free from errors, we may from time to time have technical issues with the site resulting in the display of incorrect information (such as availability and price). Due to this we reserve the right to cancel your order, or part of your order, from the time you have received your order confirmation email until the time the order is dispatched from our warehouse and you receive a shipping confirmation email from us. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact ILLYRIAN BLOODLINE Customer Service who will settle the refund.
Delivery
ILLYRIAN BLOODLINE exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order in accordance with your selected delivery option.
ILLYRIAN BLOODLINE aims to dispatch orders in the fastest possible time and in the order in which they are placed. Delivery may take longer due to unexpected events.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.
If your order does not arrive by the scheduled date, please contact ILLYRIAN BLOODLINE Customer Service via telephone or email.
Cancellation of Order
Once you have placed an order with, you have the opportunity to cancel your until you have received a confirmation email that your order has been shipped. If you have been charged for the items, you will receive a refund (once the cancellation is done) which will include the shipping cost. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. The moment you receive shipping email it will not be possible to cancel your order. Instead you will need to follow our Return & Refund Policy. You will find the full Return & Refund Policy at illyrianbloodline.com.
Return & Refund
We hope you will love everything that you order from us. If for any reason you are unhappy with your product or you simply wish to return your order you will have 30 days to do it. It is your responsibility to ensure that the return items are shipped back to us. Any return shipping expenses and taxes should be covered by the customer. We’ll give you a full refund by the same method you used to pay within 14 working days after your returned item(s) reach our warehouse. Another payment method may be used for the refund, provided that you consent to such a change; in any case we do not guarantee that this will not generate any additional charges.
We ask that items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn and that any labels or tags should be intact. For hygiene reasons, underwear briefs and bodies cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip. Please note that items bought online can be refunded or exchanged in any of our stores. Illyrian Bloodline holds the right to determine the state of the returned item and decide on the refund.
If you choose to arrange the return in an alternative way, please contact info@illyrianbloodline.com.
If the item you have received is defective, please notify Illyrian Bloodline promptly.
Payment methods
You can pay for your goods in various ways as set out below.
Paypal
When paying by PayPal, ILLYRIAN BLOODLINE reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until your order has been processed. ILLYRIAN BLOODLINE reserves the right to deny any purchase.
Credit/Debit Card (2checkout)
You can pay using a VISA or Mastercard in any of our shipping countries. Payment will be taken from your bank account until your order has been processed. Please note that 2checkout’s Terms and Conditions and Privacy Policy, as communicated in the check out, applies to the payment.
Cash on Delivery (COD)
This method is only available in Albania, Kosovo and North Macedonia. You can pay cash on delivery once you receive your order. The payment is collected by the courier during the delivery.
Our Liability
Nothing in these Terms shall exclude or limit ILLYRIAN BLOODLINE's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
We do not seek to exclude liability for fraudulent misrepresentation by us or our employees. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
ILLYRIAN BLOODLINE is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control i.e. Force Majeure.
Our maximum liability to you for any loss or damage arising in connection with your order at ILLRYIAN BLOODLINE shall be limited to the total price of your order.
Colors & Fit
We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.
Any item measurements given at illyrianbloodline.com are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production. To help you with sizing and fit we offer a personal assistance through our email or phone number (+355 69 440 4188).
Assignment
ILLYRIAN BLOODLINE reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.
Ownership of rights
All intellectual property rights, such as trademarks and copyrights at ILLYRIAN BLOODLINE remain with Illyrian Bloodline sh.p.k. Any use of ILLYRIAN BLOODLINE or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of ILLYRIAN BLOODLINE.
ILLYRIAN BLOODLINE is a trademark certified worldwide at World Intellectual Property Organization (WIPO).
Company Information
Illyrian Bloodline sh.p.k.
Registered office: DURRES Lagjia nr.13, Rruga Leoni dhe Koja 1.
Registered number: L91501504M
Contact details: ILLYRIAN BLOODLINE Customer Service
Email: info@illyrianbloodline.com
Phone: +355 69 440 4188